Terms of Service for Chester's Treats LLC
Effective Date: August 30, 2026
1. Acceptance of Terms
By accessing or using www.chestertreats.com (the "Site") and purchasing products from Chester's Treats LLC ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, you may not access the website or use any services.
2. Products, Pricing, and Purchasing
We offer a variety of handcrafted dog treats, grooming products, and merchandise for both retail and wholesale customers.
Pricing Structure: Please note that all of our treats are sold and priced by weight, not per treat. Prices for our products are subject to change without notice.
Product Descriptions: We make every effort to display the colors, textures, and details of our products accurately. Because our treats are naturally colored with fruits, vegetables, spices, minerals, and botanicals, slight batch-to-batch variations may occur.
Wholesale Accounts: Wholesale purchases are subject to separate approval and terms regarding minimum order quantities and shipping arrangements.
3. Product Storage and Handling
Our treats are crafted from fresh human foods using natural plant extracts like prolong liquid and vitamin E for natural preservation.
Shelf Life: The standard shelf life is 3 months. For longer freshness, please refrigerate. They can also be frozen for up to one year.
Proper Storage: Keep all treats out of sun, heat, and moisture.
Handling Warning: The more hands enter any bag of food, the greater the chance of pathogens getting in and spoiling the treats. Please handle with care to maintain optimal freshness.
4. Health Disclaimers & Intended Use
Our products are created for the health and enjoyment of your dogs. While you could technically eat our treats, we have to officially tell you not to—and we think your dog would be a little jealous anyway.
AAFCO Disclaimer: Our treats are intended for intermittent or supplemental feeding only.
FDA Disclaimer: These statements have not been evaluated by the Food and Drug Administration. Our grooming and wellness products (including snout soother, hide heater, paw protector, natural bug deterrence, and wellness wipes) and treats are not intended to diagnose, treat, cure, or prevent any disease.
5. User Comments and Feedback
If you send us specific submissions, creative ideas, suggestions, or feedback, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, and otherwise use any comments that you forward to us.
6. Intellectual Property
All content included on the Site, such as recipes, text, graphics, logos, images, packaging designs, and product names (including Chester's Treats and Chester's Cares), is the property of Chester's Treats LLC and is protected by applicable copyright and trademark laws.
7. Limitation of Liability
In no case shall Chester's Treats LLC, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of any of the products procured using the Site, or for any other claim related in any way to your use of the products.
8. Governing Law
These Terms of Service and any separate agreements whereby we provide you services or products shall be governed by and construed in accordance with the laws of the State of North Carolina, with exclusive jurisdiction in Raleigh, North Carolina.
9. Changes to Terms of Service
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
10. Contact Information
Questions about the Terms of Service should be sent to us at:
Privacy Policy for Chester's Treats LLC
Effective Date: August 30, 2026
1. Introduction
Welcome to Chester's Treats LLC ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.chestertreats.com, purchase our handcrafted dog treats, grooming products, merchandise, or engage with us for wholesale inquiries.
2. Information We Collect
We may collect several types of information from and about users of our website, including:
Personal Information: When you make a purchase, create an account, or contact us, we may collect your name, billing and shipping address, email address, phone number, and payment information.
Wholesale Information: If applying for a wholesale account, we may collect business details, tax ID numbers, and commercial shipping addresses.
Automatically Collected Information: When you navigate through our site, we may automatically collect details of your visits, including traffic data, location data, logs, IP addresses, browser type, and operating system.
3. How We Use Your Information
We use the information we collect to:
Process, fulfill, and ship your retail and wholesale orders.
Provide customer support and respond to your inquiries.
Send you order confirmations, shipping updates, and administrative emails.
Send promotional materials, newsletters, and marketing communications (you may opt-out at any time).
Analyze website usage to improve our product offerings, website design, and customer experience.
Prevent fraudulent transactions and monitor against theft.
4. Sharing Your Information
We do not sell your personal information. We may share your data with third parties only in the following situations:
Service Providers: We share data with trusted third parties that assist us in operating our website, conducting our business, processing payments, and fulfilling logistics and shipping.
Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.
5. Cookies and Tracking Technologies
Our website uses cookies, web beacons, and similar tracking technologies to track the activity on our site and store certain information. Cookies help us remember items in your shopping cart, understand your preferences for future visits, and compile aggregate data about site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
6. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
The right to access, update, or delete the information we have on you.
The right to rectify inaccurate or incomplete data.
The right to object to our processing of your personal data.
The right to request a copy of your personal data in a machine-readable format.
The right to withdraw consent at any time where we relied on your consent to process your personal information.
9. Children's Privacy
Our website and products are not intended for children under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, your data, or our practices, please contact us:
Company: Chester's Treats LLC
Location: Raleigh, North Carolina
Website: www.chestertreats.com
Email: bigdog@chesterstreats.com